Frequently Asked Questions

Registration is simple and secure:

• Visit our registration page and provide basic information
• Verify your Emirates ID through our secure verification system
• Confirm your phone number via SMS verification
• Add payment method for bidding deposits
• Complete profile with address and contact details

Required documents for individual users:

• Valid UAE Emirates ID (front and back)
• UAE bank account statement (last 3 months)
• Salary certificate or employment letter
• Valid UAE driving license

Additional requirements for business users:

• Valid UAE trade license
• Company bank account details
• Authorized signatory documents

Verification typically takes:

• Individual accounts: 2-4 hours during business hours
• Business accounts: 24-48 hours for trade license verification
• Express verification: Available for AED 199 fee (completed within 1 hour)

We process verifications Sunday through Thursday, 9 AM to 6 PM GST. Weekend submissions are processed on Sunday morning.

Yes, all users must be at least 21 years old to register and participate in auctions. This ensures legal capacity to enter binding contracts under UAE law.

For users aged 18-20, a legal guardian can register and bid on their behalf with proper documentation.

We specialize in all types of vehicles across the UAE:

• Cars: Sedans, SUVs, hatchbacks, coupes, convertibles, luxury vehicles
• Vans: Cargo vans, passenger vans, minibuses, delivery vehicles
• Trucks: Light commercial, medium-duty, heavy-duty trucks
• Tractors: Agricultural tractors, industrial equipment, farm machinery

All vehicles are UAE-registered with clear ownership documentation. We don't deal with salvage, flood-damaged, or accident vehicles unless clearly disclosed.

Warranty options depend on the vehicle and seller:

• Dealer Vehicles: May include remaining manufacturer warranty
• Private Sellers: Sold "as-is" unless specifically stated
• Certified Pre-Owned: Extended warranty available for premium vehicles
• Commercial Vehicles: Optional extended warranty packages available

We maintain strict accuracy standards for all vehicle listings:

• Seller-provided information: Verified by our team for basic accuracy
• Professional inspection reports: Available for most vehicles
• 20+ high-resolution photos: Show all angles and any imperfections
• Detailed specifications: Verified against official manufacturer data
• Accident history: Reported based on available records

While we strive for accuracy, we always recommend physical inspection before bidding on any vehicle.

All vehicles include complete documentation:

• Original registration card (Mulkiya)
• Valid UAE insurance certificate (if applicable)
• Service history records (when available)
• Purchase contract signed by both parties
• No-objection certificate from previous owner
• Passcode for RTA transfer (Dubai-registered vehicles)

For commercial vehicles, we also provide weight certificates and any relevant inspection reports.

Selling your vehicle is simple and efficient:

1. Create seller account: Complete business verification
2. Submit vehicle details: Provide specifications, history, and photos
3. Choose auction type: Standard, Quick Sale, or Premium
4. Set reserve price: Minimum acceptable bid amount
5. Vehicle inspection: Optional professional inspection (AED 199)
6. Launch auction: We handle marketing and buyer inquiries
7. Complete sale: Transfer vehicle to winning bidder

Our seller fees are competitive and success-based:

• Success Fee: 3-5% of final sale price (based on vehicle value)
• Professional Photography: AED 299 (optional)
• Premium Listing: AED 399 for featured placement
• Inspection Report: AED 199 (optional)
• No Sale Fee: Free if vehicle doesn't sell

Fees are deducted from the sale proceeds - no upfront payments required.

Average time to sell varies by vehicle type:

• Popular passenger cars: 3-7 days
• Luxury vehicles: 7-14 days
• Commercial vehicles: 5-10 days
• Quick Sales: 24-48 hours

Well-priced vehicles in good condition typically sell within the first auction cycle. We recommend professional photography and inspection to maximize sale price and speed.

Yes, we offer flexible pricing options:

• Reserve Price: Hidden minimum price - auction only completes if met
• Fixed Price: Buy-it-now option alongside auction
• Absolute Auction: No reserve - sells to highest bidder

Our sales team can advise on the best pricing strategy based on market conditions and your timeline.

Multiple support channels available:

• Phone: +971 12345678 (Sunday-Thursday, 9AM-6PM GST)
• Email: support@auctiononlines.com (24/7)
• Live Chat: Available on our website during business hours
• In-Person: Visit our Dubai office by appointment
• Emergency: +971 501234567 for urgent auction matters

Average response time is under 2 hours during business hours.

Our dispute resolution process:

1. Direct negotiation: We encourage parties to resolve directly
2. Mediation: Our team facilitates communication
3. Independent inspection: Third-party assessment if needed
4. Escrow services: Funds held until resolution
5. Legal recourse: Dubai Courts for unresolved disputes

Yes, all auctions on our platform are legally binding contracts under UAE law:

• For buyers: Winning bids constitute purchase agreements
• For sellers: Listing vehicles represents offer to sell
• Deposits: Serve as consideration making contracts enforceable
• Jurisdiction: Dubai Courts have exclusive jurisdiction

We recommend reviewing our full Terms and Conditions before participating in auctions.

We take privacy seriously and comply with UAE data protection laws:

• Data collection: Only what's necessary for transactions
• Security: Bank-level encryption for all sensitive data
• Sharing: Never sell data; only share as required for transactions
• Rights: You can access, correct, or delete your data
• Cookies: Used to improve site functionality

Our full Privacy Policy details all aspects of data handling and protection.